FAQs

• How is MAU calculated?

  The Monthly Active User (MAU) is the number of users who actually use Stipop features in the past 30 days. It’s counted when a user calls an API from Stipop. For more information, contact us.

• How to estimate pricing for Stipop API?

  Once you hit 10,000 free MAU, you start to be billed from the user 10,001 of the month. The MAU is the total number of users who use Stipop API (Messaging Sticker API, Camera Sticker API, and Profile Sticker API).

  Example Scenario (After hitting 10K free MAU, for next 90K MAU)	Pricing
  User A,B,C using the Messaging Stickers	$0.0045 x 3 = $0.0135
  User A/B/C using the Messaging Stickers, and the Camera Stickers	($0.0045*3) + $0 = $0.0135
  User A/B/C using the Messaging Stickers, and the Camera Stickers and the Profile Stickers	($0.0045*3) + $0 + $0 = $0.0135
  User A/B/C using the Messaging Stickers, and User A/B/C/D/E using the Camera Stickers	($0.0045*3) + ($0.0045*2) = $0.0225
  User A/B/C using the Messaging Stickers, and User D/E/F using the Camera Stickers	($0.0045*3) + ($0.0045*3) = $0.027

• Will I be billed monthly or yearly/quarterly?
  Currently we’re supporting monthly billing only. We will soon offer yearly and quarterly billing system so you can choose what you’re convenient with. If you’re willing to be billed yearly or quarterly even before then, please contact us.
• How does Stipop share the revenue with the sticker artists?

  All artists are required to receive payouts from Stipop for the sticker usage. We share a certain proportion of the revenue with the artists according to the amount of their sticker usage throughout our API channels.

• I'm using a third-party chat/camera SaaS. How can I integrate it with Stipop?

  It doesn't matter if you are using your own code or if you are using a third-party chat/camera solution. You can always integrate sticker API with ease. Go to Stipop API documentation and follow the quick start guide to get started right away!

• Can I sell the stickers to my users?

  Absolutely! It will be your best revenue generating model with your current service. We haven’t opened our Sticker Store solution yet, but it is soon to be released. If you’re willing to sell before then, please contact us to consult the detailed features with us. When you start to generate revenue from the stickers, the revenue is to be shared with our sticker artists through our billing system.

• Can the dashboard be used from the multiple accounts at the same time?
  Yes! You can always invite your team members with different roles to take care of your project. For instance, invite a developer to make progress in API integration or a project manager or designer to do content control and fully customize your sticker sets.
• Is my payment information stored securely?
  You don't have to enter your payment information for the free trial. We work with one of the most reliable 3rd party solutions like Stripe, so you can be sure that everything is in the safe hands.
• What if I fail to install API, can I contact you for help? How responsive is the help-line?

  Our dev-support team is always here to help. Just reach out to us at any time regarding the integration. There is also a full installation description in the API documentation as well for quick starts.